Upon returning the vehicle the owner needs to agree with the guest if there are any unreported damages to the van. The Owner is required to complete the Pick up / Drop off report and an Accident Report Form, taking images that clearly show the damage. Both the owner and guest must then sign the completed reports. 

If the owner does try to make a claim subsequent to the drop off process and it has not been agreed and signed off with the guest, the claim will not be accepted by Mighway.

You can also use the Mighway Owners App for this purpose, it has a built in inspection form that is automatically sent to Mighway and the renter when completed. 
This is available on Apple and Android, and is our recommended way of completing these forms.