The Motorhome rental experience made easy with Mighway!
Creating a great holiday experience for your guests is vitally important. In this guide, we share our tips and advice on how to manage and keep your vehicle at its very best, maximize your revenue opportunities and other useful hints.
Whether renting a classic converted van or a larger luxury motorhome, guests like to feel they are getting everything they were promised when making their booking.
If you have read the below information and still have questions or need help with something, don't hesitate to contact the Mighway team who will be happy to assist.
GETTING YOUR VEHICLE LISTED AND READY TO PROMOTE
Accurate and honest listing content
Mighway strive to deliver a high quality experience to our owners and guests alike. We rely on each of our vehicle owners to ensure their listing on www.mighway.com is accurate and honest and kept up to date.
Accurate and honest listing information is critical to effectively managing your guests expectations and thereby avoiding disappointing your guests. If you have a 30 year old vehicle that has done a lot of KMs it is OK to say that the interior is a little worn and full of character, or if you have a dog that regularly travels with you on your adventures that there may be some dog hair in nooks and crannies throughout the vehicle. Being open and upfront before someone has booked it is definitely preferable to being misleading and then having disappointed guests when they come to pick up your vehicle.
Block out your calendar for your own use:
Mighway operates with a real time calendar system. This means that any dates you have not blocked out for your own use will be available for guests to book. Any bookings made must be honoured, so always ensure you block out all dates the vehicle will be unavailable.
We’ll send you periodic reminders to ensure you are keeping your availability up to date, but please try and be pro-active to avoid any difficult booking conflicts arising.
A word of advice:
Between the 15th of Dec and 31st March is the peak tourism season in New Zealand. During this time you will be able to achieve maximum prices for your vehicle and generate the most bookings. As such, to maximise your income potential you need to maximise the amount of time your vehicle is available during this period. If you are able to defer your own travel plans to outside of this period when the roads are quieter it is highly advisable.
Sharing your experiences:
We want to ensure that your guest has the best possible experience whilst they are exploring the country in your vehicle. To help ensure your guests have the best possible experience we would encourage you to compile your list of secret spots and favourite places and other handy tips and advice in your own guide. Think about where you have experienced some of your best moments in your vehicle such as your favourite camping grounds, farmers markets, beaches, lakes, coffee shops, restaurants, vineyards etc – your guests will love to hear your stories and be inspired to go and create their own special moments.
Your vehicle will be more attractive and appealing to potential guests should you make special mention of these travel tips when setting up your listing.
Mighway is motivated to ensure that our owners optimise the revenue opportunities associated with their vehicles. Successfully optimising income will be a tricky balance between finding the correct average price for your specific vehicle and then stretching the daily rate at times of peak demand and balancing this with softening the rate during times of weak demand.
The team at Mighway will always be available to help and advise you on a suitable pricing strategy.
GETTING YOUR MOTORHOME RENTAL READY (MIGHWAY LOCAL):
A home away from home:
Your personal touches are important, but try to limit personal items in your vehicle. Guests should feel like it is their home away from home. You can help make guests feel more at home by ensuring the following storage spaces are fully available:
- Fridge / Freezer space
- Kitchen cupboards/cabinets
- Drawers and internal storage spaces
- External storage spaces
Although it is recommended that you empty fridges for guest use, you may wish to provide some basic items that will make your guest feel welcome and exceed their expectations such as:
- Tea or coffee
- Salt, Pepper, Sugar
- Toilet paper/toilet chemicals
- Detergent and other cleaning supplies
- To really surprise your guests perhaps even a bottle of wine to enjoy on the first evening!
Guests use what they see:
Guests will use anything that is available in your vehicle. If you don’t want it used, remove it before your guests arrive.
IMPORTANT TO NOTE: Bumps and Bruises are part of renting:
There will be repairs and maintenance required that simply comes with renting relative to the use of the vehicle. Guests and / or insurance will pay for accidental and malicious intentional damage, but fair wear and tear and general maintenance is the responsibility of the owner. It is commonly accepted that c.10% per year of rental income should be set aside for repairs and general maintenance. High use items such as brake pads will of course be subject to additional wear and tear and be at risk of break down. To avoid costly vehicle break downs and interruptions to guests holiday plans we strongly recommend that you regularly service your vehicle and pro-actively replace high wear items. Mighway can help you to arrange this through our partner network of specialist RV service specialists.
Remove items of sentimental value:
If you have items of sentimental importance to you and your family in your vehicle, we strongly recommend you remove them prior to welcoming your guests.
Your vehicle should be at the ready:
You must ensure you vehicle is clean for your guests when they arrive to pick up the vehicle. There is nothing more frustrating for a guest than if they arrive to pick up the vehicle to start their exciting adventure and they are forced to wait as a result of the vehicle not being ready. Having your vehicle ready includes:
- Ensuring the interior is clean and tidied to a high standard (no one wants complaints from guests because their vehicle wasn’t clean…)
- Ensuring the vehicle is fully fuelled
- LPG gas tanks are full
- Fresh water tanks are full
- Waste systems are emptied and cleaned
- Tyres are pumped up and tread is checked
- Any accessories that the guest has requested are loaded into the storage
Your guests safety and enjoyment is our number one priority and we trust it is also yours. We rely on our vehicle owners to keep their vehicles adequately maintained at all times. Regular servicing, replacement of worn tyres, pro-active replacement of brake pads, changing of filters and other pro-active measures will go a long way to ensuring your guests safety and avoiding holiday disruptions for your guests whilst they are on the road.
Your vehicle's cleanliness will also influence whether your guests enjoy their experience renting your vehicle or not. As such, we would encourage you to ensure you give your vehicle a major spring clean before you begin renting your vehicle and to maintain this high level of cleanliness for future rentals.
Giving your vehicle a big spruce up before you start renting will make it far easier for you to maintain a high standard as your guests will be expected to return the vehicle to you at the same standard – you are free to charge them an additional cleaning fee in case they do not. In between rentals you should ensure the vehicle is brought back up to the same high standard of cleanliness to ensure your guests are kept happy.
A vehicle can determine the success of a holiday. It is the co-operation between Mighway and our owners that provides a memorable holiday experience for our guests
Payment and invoicing
How much do I get paid and how much do I pay Mighway?
Each booking is tracked separately for you by Mighway, with revenue and any associated costs for each booking identified. You will receive a statement which shows credits/debits related to your completed hires.
If Mighway provides services not relating to any specific booking (such as vehicle servicing), this will be shown on your statement, indicating the amount you owe to Mighway. Outstanding amounts will be deducted from any monies we owe you, and we will pay you net of these expenses when we have rental income to disburse.
See schedule 1 for a full list of services and charges .
Do I receive statements?For each payment you receive, we will send you all the credit notes and tax invoices, summarised in a statement. This statement will be emailed to the primary email that the account notes on your Owners Agreement. If we owe you money, we will pay this into your nominated bank account. If you owe money to Mighway, which has been invoiced to you separately please pay this within seven days of receiving the statement.
When do I get paid?
Mighway release Owner Rental Payments every Monday (should Monday fall on a bank holiday, Mighway will release Owner Rental payments on the next working day), please allow 7 days following the completion of your booking for our finance department to reconcile your full payment, this allows a brief period to process drop off report forms and collect payment from guests for Road User Charges etc. We will then release payment on the nearest Monday thereafter. This means each booking will be paid out no longer than 9 working days from drop off. Help us to ensure prompt payment by submitting your drop off report forms to email@example.com within 48 hours of the booking completion.
How will I be paid?
You will be paid via direct payment to your nominated bank account. If you need to change your nominated bank account please notify Mighway in writing as soon as possible.
Using your online owner portal
What is the owner portal? (Currently Mighway Local only)
Our owner portal at mighway.com provides the tools to control all aspects of your listing at your finger tips. It is fully flexible and updates can be made in real time.
- Blocking and unblocking dates for availability
- Adding or removing photos
- Writing details about your vehicle
- Details of your bookings and all communications between you and your guests.
The owners portal can be accessed by logging in to mighway.com
Is training available?
If you require help on how to use our owner portal, simply contact us and we can set up phone training for you.
Additionally, you can email firstname.lastname@example.org if you wish to update aspects of your listing including photos, description, features or discuss occupancy.