We understand that there is plenty of uncertainty around COVID-19 and how this may impact your travel plans. To support you, and travellers alike, we have introduced temporary Covid-19 policies. We have also answered some questions that you may have around travelling with us.
I need to cancel my trip. What are my options?
If you are unable to travel due to Covid-19 restrictions, you may be eligible for no changes fees or free cancellation. This policy only applies to bookings that were confirmed after 01 October 2020 and is only valid for booking due to travel prior to 31 March 2021.
If you would still like to travel with us, we have introduced a free of charge date change. Please note that this is subject to vehicle availability, owner approval and you will need to pay any difference in the daily rental rate. Bookings are non-transferable, and normal cancellation fees will apply should you cancel your booking during Alert Level 1 and 2.
If you booked prior to 01 October 2020, please contact our team on 0800 555 696 to discuss your booking.
I am travelling from overseas, what do I do?
At this moment, all overseas travel from New Zealand is restricted. New Zealand Citizens, Permanent Residents and Residents are able to enter New Zealand.
Border control remains in place for those that are entering the country and health screening is in place on arrival. If you are travelling from overseas, you are required to isolate in managed quarantine for 14-days.
We understand the frustrations and concerns around pre-booked travel, especially if you are travelling from overseas. Our team support the Government's decision to restrict international travel, in order to protect the New Zealand community. However, if you are concerned about your upcoming booking and would like to know how this has been impacted, please contact our friendly team on 0800 555 696. We can help you make alternative arrangements.
I am looking at hiring a campervan in New Zealand, but I am uncertain about how Covid-19 may impact my travel.
It is great to see so many New Zealanders travelling domestically, however, we do understand that there are reservations around making a booking or travel in general. To help ease these concerns, Mighway has introduced a temporary Covid-19 cancellation policy.
Before you travel, we ask that you please consider our normal cancellation policies, as bookings prior to 01 October 2020 may fall under our normal cancellation policy.
I booked my trip recently and can't decide if I should still go.
Before you travel, we recommend that you stay up-to-date with advice from the New Zealand Government. This information should help you make informed decisions about travelling throughout New Zealand, and if it is safe to do so. Please find the latest Governments travel advice here.
How do I stay up-to-date on travel advice from Mighway?
Our Travel Advisory reflects any information given by the New Zealand Government. You can find information on travel in New Zealand and the Alert Levels there. To view our Travel Advisory, please click here.
What do I do if I display symptoms after travelling?
If you are feeling unwell and you are displaying Covid-19 symptoms, please seek medical advice immediately. We ask that you advise the vehicle owner and a Mighway team member as soon as possible. You can contact us on 0800 55 696.
I need help. Who do I contact?
If you are unsure about whether or not your booking has been impacted or have any questions, please contact the Mighway team at firstname.lastname@example.org or on 0800 555 696.